Questions about the data, a plan, billing, compliance or getting your own details removed. A small UK team reads every message and replies within one business day, so there is no call centre and no ticket maze to get through first.
Every route below reaches the same small team, so nothing is lost if you choose the wrong one. Naming the subject simply gets your message to the right person first time, and that is usually a day saved.
Coverage in your sector, how a grade is worked out, why a record shows what it shows, or whether we hold enough in your area to be worth paying for. Include a sector and a region, and we can answer with real numbers from the book rather than a general claim. Email hello@adaptleads.co.uk.
Higher export volumes, an annual contract, payment by invoice instead of card, or a data processing agreement for your legal team. Tell us the rough monthly volume you need and we will quote against it. Email hello@adaptleads.co.uk.
Where a record came from, what our lawful basis is, how long we keep things, and what we can tell you about a named business. You get a written answer from a person, not a link to a policy page. Email hello@adaptleads.co.uk or read the GDPR and compliance page first.
The fastest route, because it goes straight to the person who processes removals rather than through general support. Give us the business name and either an email address or a web domain. We remove the record and suppress it, so a later refresh cannot bring it back. Start on the data removal page.
An export that failed, an account you cannot get into, a search that returns nothing when it should not. Send the email address on the account, what you were doing and what happened instead. Common problems are already answered in troubleshooting. Email hello@adaptleads.co.uk.
Running lists for several clients is a normal use of the platform and nothing in the pricing penalises it. Tell us how many client accounts you expect to run, and we will tell you which plan fits. Email hello@adaptleads.co.uk.
Filling this in opens your own email app with the details already written and addressed to us, because nothing is stored on this page and no tracking sits behind it.
Four steps, and a person at every one of them.
Not a routing bot, because the same small team that builds the platform reads the message, and that is why the answer usually contains the actual fix rather than a request for more information.
For an account question we open the account, and for a data question we run the search you ran. Answering from the real record takes a few minutes longer, but it saves the round trip afterwards.
Within one business day. If the answer is that we cannot do something, then you will get that plainly and quickly, along with whatever the nearest thing we can do is.
A wrong record reported by one customer is still served to every other customer, so we correct it in the book rather than only in your export, and we do not charge you for the export that was wrong.
Most questions we get already have a written answer, and these are the pages people are most often looking for.
Your first search, your first list and your first export, in order.
Read itWhat counts against your allowance, how to change plan, how to cancel.
Read itWhat a grade means and what we check before an email counts as verified.
Read itThe direct route to the person who processes removals, with what to include.
Read itLawful basis, B2B marketing rules and what you are responsible for.
Read itWhat each plan includes and what actually counts against your allowance.
Read itThe things people ask before they write in.
We aim to reply to every message within one business day. Messages sent on a weekday morning are normally answered the same day, and messages sent at a weekend are answered on Monday. A small UK team reads every message, so you are not waiting behind an automated queue.
Not a published one. Email is still the fastest way to reach us, because it lets us look at your account and at the actual records you are asking about before we answer, and that usually means the first reply already contains the fix. If a call would genuinely be quicker, say so in your message and we will arrange one.
Use the data removal page. It is the fastest route because it goes straight to the person who processes removals. Include the business name and either the email address or the web domain, and then we remove the record and suppress it, so that a later refresh of the book cannot bring it back.
Yes. The free plan gives you unlimited search across all 2.2 million businesses and 50 exports a month, with no card required. Searching, filtering and reading a record are free on every plan, so you can check coverage in your own sector and area before you ever spend anything.
Yes. If 50,000 exports a month is not enough, or you need a contract, an invoice rather than a card, or a data processing agreement, send us a rough monthly volume and we will quote against it. Custom plans are agreed by email rather than bought from the pricing page.
We will help you build it rather than hand over a finished file. Tell us the sector, the area and what a good customer looks like, and then we will show you the filter combination that finds them. You keep the saved search afterwards, so that you can re-run it whenever the book updates instead of asking us again.
Email us with the record name and what is wrong with it. Corrections matter more to us than they might to a larger vendor, because the same record is served to every customer, and so one report fixes it for everybody at once. We do not charge you for an export that turned out to be wrong.
Yes. Mark your message for compliance, and you will get a written answer from a person rather than a link to a policy page. We can cover lawful basis, where a record came from, how removal works, how long we keep things, and what we hold about a named business.
Yes. Running lists for several clients is a normal use of the platform and nothing in the pricing penalises it. Tell us how many client accounts you expect to run and roughly what volume each needs, and we will tell you which plan fits rather than pushing you at the biggest one.
Email us and mark it billing, including the email address on the account. Never send card details in a message. We can refund a charge, change a plan, fix a failed payment or cancel a subscription, and cancelling never deletes your saved lists or searches.
Messages are read on weekdays. Something that stops you working, such as a failed export or an account you cannot get into, is picked up at a weekend when we can. Everything else then waits until Monday. We would rather say that plainly than advertise cover we do not staff.
The email address on your account, what you were trying to do, and what happened instead. For a data question, also add the business name or the web domain, because that is usually the difference between one reply that solves the problem and three that only establish what you meant.
Unlimited search and 50 exports a month, free, with no card. Most questions answer themselves once you have run a search in your own sector.
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