Account & security

Resetting your password

1. Go to the sign-in page and choose “reset password”.
2. Enter the work email you registered with.
3. We'll email you a reset link — open it and set a new password.

If the email doesn't arrive within a few minutes, check your spam folder or contact support.

Trouble signing in

If you can't sign in, work through these:

1. Confirm you're using the work email you registered with.
2. Reset your password (above).
3. Try another browser, or clear your browser cache.

Still stuck? Contact support and we'll help you recover access. See also troubleshooting.

Closing your account

You can close your account from your account settings, or ask support and we'll do it for you. Note that closing your account is separate from removing your personal data from the database — that's handled through the data removal page.

Do you store my card details?

No. Payments are processed securely by Stripe and your card details aren't stored on our systems.

Adding more than one user

Team and reseller access is available on the Custom plan. Contact us and we'll set up the right arrangement for your team.

How we protect your account

Passwords are hashed, data is encrypted in transit, and access is controlled. The best thing you can do is use a strong, unique password you don't reuse elsewhere.