ADAPT LEADS
“We already have someone.” What should you say?

A short response, one useful question and a clear next-step decision for common objections.

What the person said:

Clarification they agreed to discuss:

Problem in their words:

Operational effect they described:

Continue, refer, later or stop:

Agreed next action and date:

Call outcome and owner:

Any contact preference to apply:

Completion checks
[ ] The response follows what the person actually said.
[ ] The seller has permission to keep asking.
[ ] The CRM keeps the reason and agreed action.
[ ] A clear no ends the conversation.

Original guide: https://adaptleads.co.uk/resources/cold-call-objection-desk-guide/